Shipping Policy
Processing Time
- Orders are processed within 7 business days (excluding weekends and holidays).
- During high-demand periods, processing times may be extended.
Shipping Rates & Delivery Estimates
- We offer the following shipping options:
- Standard Shipping: 4-7 business days
- Shipping rates are calculated at checkout based on your location and selected shipping method.
International Shipping
- We currently [do/do not] offer international shipping.
- Additional customs fees, duties, or taxes may apply and are the customer’s responsibility.
Order Tracking
- Once your order ships, you will receive a confirmation email with a tracking number.
Shipping Delays
- We are not responsible for delays due to carrier issues, weather conditions, or customs processing.
Lost or Stolen Packages
- If your package is lost or stolen, please contact the shipping carrier.
- We are not responsible for lost or stolen packages once marked as "delivered."
Address Issues
- Ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you have any questions, please contact us at info@frantzbenjamins.com.